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Questions and answers
Q.
How can I find my local BMW Dealer? A.
Please use the "Find a dealer" link. You can search using a postcode, town or dealership name. Q.
Can I use this website to contact a dealer? A.
Yes. To request a test drive, brochure or service, please use the links on the left. Alternatively, you can search for your local dealer and view their telephone number and address under "Find a dealer". Q.
How should I let BMW know about a change in my personal details? A.
If your personal details change, please phone our Customer Services team on 0800 325 600. Q.
Does BMW have someone I can talk with for a general query about BMW Products, including information on CO2 emissions, recommended oil grades and tyres etc? A.
If you have a general query or question about a BMW product, please contact Customer Information team on: Q.
How do I contact customer services? A.
If you wish to contact customer services, to discuss your experiences with either our products or services, please either telephone or email us using the following contact details: Telephone: 0870 5050 160 Q.
Where can I find an Approved Used BMW? A.
You can search for a car nationally or at your local BMW Dealer with our Approved Used BMW search. Q.
Can I get a BMW insurance quote online? A.
You can get an insurance quote by using the BMW Motor Insurance online quotation website. Q.
Does BMW offer rental vehicles? A.
A number of BMW Dealers offer vehicles for rental. Please visit the BMW Rental section of the website for further information. Q.
Can you tell me the waiting time for ordering a new vehicle? A.
All BMW Dealers will have their own allocation of vehicles and waiting times will vary between models. We suggest that you contact your local BMW Dealership who will be able to advise you of the waiting times for a particular model. Q.
Can you tell me the difference between ES, SE and Sport model specification? A.
A full list of the options included with each particular model is available in the New BMW model range section of the website. There is also a tool to compare the specification of different models. Q.
If I give you a registration number, can you tell me the original specification of a vehicle? A.
Please contact our vehicle specification line on 0906 209 0001. They will be able to confirm the original specification of the vehicle. Please note that this service is charged at £1 per minute. Q.
Can I have an option fitted to my vehicle after the car has been built? A.
BMW offers a number of accessories for each model. For further information these accessories, please click here or to discuss the compatibility for each vehicle please contact the service department at your local BMW dealership. Q.
Do BMW offer a vehicle on the Motability scheme? A.
Yes. The dealers specialising in Motabaility are as follows: Bavarian Garages - Belfast Q.
I am importing a BMW. How can I receive a confirmation of the build date of the vehicle? A.
Please contact our Customer Information team on 0800 325 600, or alternatively email customer.information@bmw.co.uk. Please quote the full chassis number of the vehicle (usually 17 digits) and your full address and daytime contact number. We will then be able to send you a letter confirming the build date. Q.
I am importing a BMW and require a Type Approval/EC Certificate of Conformity to register my vehicle, who should I contact? A.
In order to determine whether a vehicle certificate is available, please write to: The Homologation Department Please quote the full chassis number (usually 17 digits) and your daytime contact number. Unfortunately it is not possible to contact the Homologation department by telephone. Please note there may be a charge for this service. For further information on importing vehicles please refer to the Department for Transport. Q.
Where can I find information on finance products? A.
The BMW Financial Services section of the website will give you all the information you will need. Q.
What information is available to fleet customers? A.
We have a dedicated corporate sales website: www.bmwcorporate.co.uk Q.
Can you tell me which mobile phones are compatible with the BMW Bluetooth system? A.
Please visit our website: www.bmw.co.uk/bluetooth Q.
I have BMW ConnectedDrive on my vehicle. Where can I get more information on this service? A.
For more information on BMW ConnectedDrive, please visit our BMW Owners area or you can speak with our BMW ConnectedDrive team on 0800 561 0555. Q.
Can you tell me which oil I should use in my BMW? A.
Check the Owner's Manual, which will indicate the correct oil grade to be used in your vehicle. Alternatively, contact the Parts department at your local BMW dealership, who will be able to supply the correct oil for your vehicle. Q.
Can you tell me what tyres BMW recommend? A.
Please contact your local BMW dealership to establish the recommend tyres for your BMW. Q.
Can you tell me the recommended tyre pressures for my car? A.
Tyre pressures are a very important aspect of the handling characteristics of your vehicle. You must ensure that these are checked regularly in accordance with the manufacturer's recommendations. Please refer to the plate on the inside of the driver's door pillar which will indicate the tyre pressures for your particular vehicle. Alternatively, contact your local BMW dealership for assistance. Q.
I have Run-flat tyres fitted to my vehicle. Can I replace these with conventional tyres? A.
BMW is committed to the use of Run-flat technology on our vehicle range as they offer a number of advantages above a conventional tyre. We do not recommend that standard tyres are used, as vehicle’s fitted with Run-flat tyres have different suspension settings. The ride comfort and safety may be compromised if you change to conventional tyres. For more information on Run-flat tyres please click here. Q.
How do I find out the towing capacity of my BMW? A.
The towing capacity of your vehicle is listed within the technical data section of the Owners Handbook. Q.
Can snow chains be fitted to my vehicle? A.
Please refer to the Owners Handbook or contact the Parts department at your local BMW dealership who will be able to advise whether snow chains are compatible with your vehicle. Q.
Where can I find information on the warning symbols displayed in my car? A.
Please refer to the Owners Handbook for full details of the warning symbols. Q.
What should I do if I breakdown? A.
Providing that your vehicle has a valid policy you can contact BMW Emergency Services on 0800 777 111 or if calling from abroad dial 0044 208686 2444. Please note that if your cover has expired BMW Emergency Service will provide a pay on use service Q.
What should I do if I lose one of my keys? A.
If you misplace one of your keys you should contact your local BMW dealership to order a replacement key. They will require proof of identity and ownership before ordering your key, to validate the ownership of your vehicle. They can ensure that only the keys in your possession are programmed to work with your BMW. Q.
I have mislaid my handbook. Can I obtain a replacement? A.
You will be able to obtain a replacement handbook from your local dealership. To find your nearest dealership please use the Find a dealer link. Q.
How can I de-activate the airbag on my BMW? A.
The exact process depends on the model of vehicle. We recommend that you contact the Service Department, who will make the necessary modifications. You can find your nearest dealer by using the Find a dealer link. Q.
What are the legal requirements for seat restraints? A.
Children aged 12 or over, or taller than 135cm, must wear an adult seat belt where fitted to the vehicle. Children between 3 and 12 years, who are below 135cm in height, must use an appropriate child restraint (either a forward facing child seat, a booster seat or a booster cushion). Children under 3 must use either a baby seat or a child seat. Q.
If I secure a child seat in the rear, do I have to deactivate the rear-side airbags? A.
The BMW child seats are designed to use the ISOFIX attachments. If the child seat is fitted correctly using the ISOFIX attachments, then there is no need to have the rear side airbags deactivated. However, these can be deactivated if required. Please contact the service department at your local dealership for further assistance. BMW have our own range of child seats designed and tested for use in our vehicles. These can be purchased via the Parts department at your local BMW dealership. We are not able to recommend third-party child seats as they have not been tested by us. Q.
Where do I find details about my BMW warranty? A.
Warranty information is available in the handbook supplied with your vehicle or further information can be found in the BMW Owner area on the website. Q.
Is my warranty renewable? A.
Provided your car has been serviced in accordance with BMW recommendations and has covered less than 100,000 miles, you will be invited to purchase an Insured warranty. For further information regarding the range of BMW warranty products, please click here. Q.
I have purchased a vehicle that has Service Inclusive. Where can I find out more information? A.
Information on Service Inclusive is available in our BMW Owner area. Alternatively, you can contact our Customer Information advisors on 0870 5050 195. Q.
Where can I find information on accessories for my car? A.
You can find information on BMW Accessories in the BMW Owner area on the website. Q.
Where can I buy BMW merchandise? A.
You can purchase BMW merchandise at your local BMW dealer or online in the BMW Lifestyle section of this website. Q.
Can I book a service for my car online? A.
Yes, you can use the Request a Service form to contact your local BMW dealer. Q.
Can you tell me the cost for servicing my BMW? A.
The cost of a service will vary between dealerships and different models. We recommend that you contact your local BMW dealership that will be able to provide a quotation for the work required. BMW have a Service Inclusive option. For further information please visit the BMW Owner area on our website or contact your BMW dealership who will let you know the options available. Q.
Can I use Bio Fuels in my BMW? A.
Pure 100% Bio-Diesel cannot be used in any BMW standard engine. This statement is located in the Owners Handbook, under the index heading "Fuel Grade". Diesel Engine: Contact BMW Emergency Services if the wrong fuel has been added. Your BMW engine is rated to run on: Diesel oil to DIN EN 590 standard and requires that all fuel used in diesel engines must meet the European Standard (BS EN 590:2000). This allows for a maximum blend of 5% renewable bio-diesel, in 95% ordinary ultra low sulphur diesel (ULSD). The properties of a diesel fuel with a bio-content of up to 5 % are the same as those of conventional diesel fuel, which means that there is no effect on their suitability for use in BMW diesel engines. Diesel fuel in accordance with EN 590 with a bio-content of up to 5% should not be confused with pure bio-diesel. Pure bio-diesel, or blends containing more than 5% bio-diesel, must not be used, as this will lead to detrimental effects on the fuel system or engine. Problems may exhibit themselves with poor Starting, rough running, and could eventually lead to a non start situation. BioEthanol Fuel: The BioEthanol (E85) is intended as a fuel for suitably adapted vehicles. It is not an alternative to unleaded petrol and not intended for use in diesel engined vehicles. The available information relating to BioEthanol (E85) suggests that it should be only used in 'Flex-Fuel Vehicles', which are specially adapted to cope with the fuel's corrosive properties. This is indicated on the fuel pump nozzle. BMW does not produce any vehicles that can run exclusively on BioEthanol fuel. Q.
Does BMW have an ideas / innovation department with someone I can contact? A.
The best place to register any ideas with regards to inventions is through our virtual innovation agency. This is available via the following link: http://www.bmwgroup.com/via Q.
Does BMW UK sponsor individuals? A.
BMW UK sponsors a number of worthwhile charities. Unfortunately, as a result of the high number of enquiries we receive, we are unable to consider every request. Q.
Does BMW offer opportunities for students? A.
For further information please refer to the Careers section of this website. Q.
Does BMW offer opportunities for graduates? A.
For further information please refer to the Careers section of this website. Q.
How do I find vacancies within the BMW Dealer network? A.
BMW welcomes applications to the dealer network as well as offering a dealer network career scheme. For further information, please refer to the careers section of this website. Q.
Are BMW production facilities open to visitors? A.
We do offer tours at the majority of our production facilities. For further information and contact details for each plant, click on the following link: BMW Group. Q.
I have searched for an Approved Used BMW, but when I try to view the second page of results I am returned back to the search criteria page. A.
The Approved Used Car search uses cookies to save the details of your search. If the privacy setting on your internet browser is set above 'Medium', it will stop you from being able to view the full set of results. You can change this in Internet Explorer by clicking on the 'Tools' menu, selecting 'Internet options' from the list, clicking the 'Privacy' and setting the slider bar to 'Medium'. Q.
I am trying to use the BMW Car Configurator but it will not work. A.
The Car Configurator uses Java to display the images of the vehicles and you need to have Java installed on your computer to view this section of the website. Visit www.java.com and run the download programme. Some firewalls will stop the required part of Java from loading, in which case you will need to get your system administrator to allow Java applets to be loaded and run. Q.
I have seen movies on the website when using other computers, but I can't see them now. A.
The BMW experience sections under the New BMW model range and some microsites use Flash. To view these sections of the site, you will need to have the current version of Flash installed on your computer. Flash can be downloaded from http://www.macromedia.com. Due to the size of these movies, the website will also detect how fast your connection to the internet is. If you have a slow connection, the links to these movies will not be displayed. Q.
What should I do if I am experiencing problems with the website? A.
Please send any feedback you may have to ecommerce@bmw.co.uk |
